Return & Refund Policy

Thank you for shopping with The Amarok Shop. We are committed to delivering high-quality products and services, and we hope you are satisfied with your purchase. However, we understand that there may be circumstances where a return or refund is necessary, and we have outlined the following policy for your reference.

Please note that while we may offer "Free Shipping" on some orders, shipping costs within Australia can be significant. We absorb these costs in some cases to ensure a seamless shopping experience for our customers.

Important Notes

Before making a purchase, please be aware of the following:

  • All exchanges or returns for non-damaged products will incur a 25% restocking fee.
  • Orders canceled prior to shipment will incur a 3.5% merchant services charge to account for transaction fees, plus any applicable supplier restocking or cancellation fees.

General Policy

  • We do not offer refunds or exchanges on any products purchased through our website unless the product is faulty or defective.
  • Membership fees for accessing exclusive products, content, or features are non-refundable.

Faulty or Defective Products

If you receive a product that is faulty or defective, you may be eligible for a refund or replacement. To qualify:

  • You must notify us within seven (7) days of receiving the product.
  • The product will be inspected to determine whether the fault or defect was due to misuse or negligence. If it is found that the issue was caused by your actions, a refund or replacement will not be provided.

Shipping and Handling Costs

  • Shipping and handling costs associated with your purchase are non-refundable.
  • If a product is deemed faulty and eligible for a refund or replacement, we will cover the return shipping costs.

Refund Process

To request a refund or replacement, please contact us at [Your Email Address].

If your request is approved, we will provide instructions on how to return the product. Refunds or replacements will be processed within fourteen (14) days of receiving the returned product, provided the item is unopened and undamaged. Relevant restocking and transaction fees will be deducted where applicable.

Please note:

  • No returns or refunds will be provided for final sale items or used parts. These items are heavily discounted and sold as-is to minimise waste and benefit the Amarok community.

Changes to This Policy

We reserve the right to update or modify this Return / Refund Policy at any time without prior notice. Any changes will take effect immediately upon being posted on our website.

Reminder: All exchanges or returns for non-damaged products will incur a 25% restocking fee.